Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.

Yum! Brands has announced the launch of Byte by Yum!, a new proprietary Software as a Service (SaaS) platform designed to ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...