OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

The Ottawa County Sheriff’s Office is investigating what happened to a Hudsonville woman’s tax refund, which she said totaled ...

By Alex Arsenych Click here for updates on this story TORONTO (CTV Network) — A Toronto woman says that she was pressed to sign a non-disclosure agreement after her husband fell violently ill from som ...

Toronto woman Alexandra Tropea (left) said the management and on-site medical staff at the Royalton Punta Cana failed to ...

"These are from the IRS that I just got that shows where the money was routed to,” said Sarah Jelsema. “The money was disbursed.” ...

Bad Boy Records staff claim troubling incidents in the rise of the rap mogul, now fighting sex trafficking charges.

Two men showed up at the front desk at The Inn on Route 30 on Oct. 18 asking for help to check on a friend who was staying at the hotel ... crime news from Route 30:Woman charged in bizarre ...

So Rosie was surprised when she figured out that a different server had stolen her credit card to check in at a nearby Extended Stay hotel. When Rosie went over to investigate, the front desk ...

Jon Ruzicka, a first vice president at Marcus & Millichap, talks through how the first 10 years of his career impacted his last 15 years in brokerage, how selling hotels is really like selling a ...

notes or paper on a desk in the workplace hotel front desk upset stock videos & royalty-free footage Nervous woman ringing hotel reception bell, female hand pushing accommodation call bell on wooden ...