Toronto woman Alexandra Tropea (left) said the management and on-site medical staff at the Royalton Punta Cana failed to ...

OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

By Alex Arsenych Click here for updates on this story TORONTO (CTV Network) — A Toronto woman says that she was pressed to sign a non-disclosure agreement after her husband fell violently ill from som ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

"These are from the IRS that I just got that shows where the money was routed to,” said Sarah Jelsema. “The money was disbursed.” ...

The Ottawa County Sheriff’s Office is investigating what happened to a Hudsonville woman’s tax refund, which she said totaled ...

Footage showed the wrecked lobby of the hotel with shards of glass on the floor, the reception desk, and the wooden furniture inside charred black. A survivor who managed to escape the flames told ...

Authorities say the suspect, Jacob Macklis, punched the woman in the face in front of police ... her children inside a Royal Oak Township hotel. The backstory: Jacob Macklis, 23, of Detroit ...

A MAN left three women “shocked” when he began performing a sex act on himself at a caravan park in Bangor. Paul Loughlin drunkenly exposed himself in front of the women at Treborth Caravan ...

police said Sheriff Scott Moser said the incident took place at the Super 8 hotel in Carmel Church. Police became aware of the attack after the 48-year-old woman showed up at a county fire station ...

Bhandari had checked into a hotel in the Kamta area of the city two days ago with a female companion. His body was discovered on Monday, while the woman accompanying him was missing. Efforts are ...

FULTON — A woman was found dead in a Fulton hotel room last weekend along with her 4-year-old son, who was unhurt, authorities said. Sgt. Lucas Hollenbeck, a Fulton police spokesman, said officers ...