Oct 5, 2007 · We have 4 parameters in our Customer Satisfaction form (Project Management, Quality, Writing and Graphics). Questions are placed under each category and rating is given …

Oct 11, 2007 · Re: Including Internal Metrics in the Calculation of Customer Satisfaction Index (CSI Hi Ranvir, My company (which is multi-divisional) does a formal survey of its customers …

Apr 25, 2011 · The attached table shows a method to calculate the CSI (Customer Satisfaction Index). The original survey was based on 3-point Likert scale: satisfied, neutral and …

Jan 20, 2004 · IMHO, the PPM normalized index is universally (almost) accepted and meaningful because it gives a rate of rejection of "product". . .not orders or complaints. It is also the index …

Apr 3, 2008 · Re: Customer Complaints Formula - Number of complaints/number of transactions × 100 Without understanding the nature of your business, it's hard to judge if this metric is a …

Jul 14, 2009 · Hi, I would like to share my experience of one audit client.The organisation is similar like yours and involved in plating activities and their top management do similar things …

Apr 16, 2009 · Hallo everybody, I have just encountered the old stumbling point - customer satisfaction vs costs. Grrr. :mad: To make the long story short - does anyone here have an …

May 30, 2003 · If the overall plant ppm is low but the product supplied to one customer is high, then that customer's satisfaction wont get better because of the other products you don't …

5 Low Failure creates enough of a performance loss to cause the customer to complain 4 Very Low Failure can be overcome with modifications to the customer’s process or product, but …

Customer Satisfaction. Customer Satisfaction Metrics. Delivery and Service. Phase 5 Responsibility Matrix. Phase 5 Project Review. Summary. Home Page: Elsmar.com. Editable …