Expressing the Sprint Goal in terms of customer outcomes makes them tangible, measurable and meaningful. It helps the team to develop empathy with the customer by making them aware of …

Jul 18, 2023 · Use techniques like the MoSCoW method (Must-Have, Should-Have, Could-Have, Won't-Have) or impact-effort matrix to evaluate and prioritize stories based on their impact on …

Customer feedback can be utilized in assessing the success of a Sprint, offering valuable insights into the extent to which the delivered product or features align with user expectations and...

Sprint velocity is essential for aligning sprint goals with business value and customer satisfaction. Measuring sprint velocity allows you to set realistic and achievable sprint goals that...

Agile principles: Customer satisfaction In our new series, we analyse the principles of the Agile Manifesto in detail, according to their original purpose, what they tell us about the agile …

Today, customer satisfaction is soaring, and Sprint has improved service quality and customer experience delivery. Operating expenses for the Care function are down, and customer churn …

Feb 20, 2018 · Supply chain management involves optimizing your operations to maximize both speed and efficiency. Supply chain processes are also changing to meet customer demand …

Mar 5, 2009 · ‘When customer satisfaction with customer care goes up, churn goes down,’ said Bob Johnson, Sprint’s chief service officer, in an interview today. Churn is a polite industry …

Aug 12, 2010 · Bob Thompson interviews Jerry Adriano, VP of Customer Experience at Sprint, about how the company has increased customer satisfaction and loyalty by improving the …

How Sprint used Adobe solutions and data to win the race to customer satisfaction.