SolarWinds Service Desk streamlines IT operations and elevates user experiences through better IT Service Management ensuring IT meets the needs of users and the business.

A robust and mature IT service management (ITSM) solution can help your organization simplify and automate service requests, reduce the support workload, and provide your employees with an exceptional service experience.

Read our service desk pricing guide to find which IT service management solution is right for your business. Not sure? Sign up for a FREE, 30-day trial.

IT Change Management, Incident Management Software, Help Desk Knowledge Base, Employee Service Portal. Try SolarWinds Service Desk!

We give you transparency into your assets and the relationships and interdependencies between them. Service Desk gives you a data warehouse for IT installations that is critical in achieving IT governance, risk management, and service delivery objectives.

Fit SolarWinds Service Desk to how they work, not the other way around. Custom workflows, reports, dashboards , forms, knowledge bases , service catalogs , and virtual agents work for the way they work.

SolarWinds recommends you follow the links to read through each page to gain a better understanding of the feature and how your organization can configure it to best meet your needs. Configure Service Desk. Each of the features below can be configured by navigating to Setup > …

Unlock the full potential of your service management teams with Premier Features from SolarWinds ® Service Desk

With the SolarWinds Service Desk app, your incident queue can travel from site to site (or home with you), so you can keep an eye on open or incoming tickets. But there’s more to delivering IT services than managing incidents. From the SolarWinds Service Desk mobile app, you can also track and manage assets and even scan new assets into your ...

Oct 14, 2019 · SolarWinds Service Desk Discovery can create a clear view of asset data, allowing the service desk to leverage that data within ITIL practices. Watch this demo to learn how SolarWinds Service Desk allows you to automatically discover and update asset data, then use it to improve service delivery.